Unknown words:

survey an examination of opinions, behaviour, etc., made by asking people 
conscientious -putting a lot of effort into your work
issue-     a subject or problem which people are thinking and talking about
concerned- worried
keenly-          very interested, eager or wanting (to do) something very much
intriguingvery interesting because of being unusual or mysterious
alienate- to cause someone or a group of people to stop supporting and agreeing
                with you

purchase- to buy something
NHS -            National health service 
blokea man, often one who is considered to be ordinary
plumbera person whose job is to supply and connect, or repair water pipes, baths,
                toilets, etc
fuss- a show of anger, worry, lack of satisfaction or excitement, usually one which is
           greater than the situation deserves
dull- not interesting or exciting in any way; boring
bleatWhen a sheep or goat bleats, it makes a high, shaking sound.     
       informal to complain in an annoying way
redundant -having lost your job because your employer no longer needs you

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